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Choose Your Support

Get the best support in the industry.

Redundancy

Add a redundant server to your package.

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    Add Redundant Licensing to all Modules

    Add a redundant backup gateway to protect your system from downtime caused by system failure. The backup gateway takes over within seconds so you don’t miss any critical data. Vision clients seamlessly failover to the backup gateway and data collection continues. The backup gateway needs the same modules as a primary gateway, but each is sold at 50% off.

    +50%

Support Options

Pick a support plan to get expert support and unlimited upgrades.
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    PriorityCare

    PriorityCare is our new premium support offering, providing unlimited phone, email, and web support at our highest priority level during business hours. In addition to priority treatment, you also get Upgrade Protection, which includes unlimited free upgrades to purchased Ignition modules throughout the life of your Support Plan.

    + 24% Annually
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    TotalCare

    TotalCare is our flagship support product, offering phone support during business hours, email, and web support throughout the year. All of this is built on top of Upgrade Protection, which includes unlimited free upgrades to purchased Ignition modules while your Support Plan is active.

    + 20% Annually
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    BasicCare

    BasicCare is the starting point for protecting your software investment. BasicCare comes with Upgrade Protection which includes unlimited free upgrades to purchased Ignition modules throughout the duration of the Support Plan. The Upgrade Protection component alone provides significant ROI; however, you also receive unlimited email and web support throughout the year.

    + 16% Annually
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    Decline Support

    Your purchase of Ignition comes with 90 days of complimentary email and phone technical support. After 90 days, free support is limited to email only. If an upgrade is needed and a support plan is not in place, you will have to pay 65% of the software’s current retail price.

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